Customized Services

Capacity Management

Capacity Planning and Configuration Management

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Service Desk

24/7 IT Help & Service Desk Support

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App Management

Application Monitoring & Production Support

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Configuration & Capacity Management

  • Configuration backup for network and security infrastructure
  • Support L2 team for BCP, DR activities
  • L1 changes support (Switch port Shut/no shut, VLAN Change etc.)
  • Infrastructure capacity monitoring for proactive capacity planning
  • Network hardware
  • Server hardware
  • Data link, internet links, E1/T1/SIP links

Service Desk

  • Incident reporting for infrastructure critical alerts on client ITSM portal
  • Problem ticket generation on client ITSM portal for reoccurring incidents
  • Critical infrastructure incident escalation as per client escalation matrix
  • Server Incident Management (SIM) process for major incidents

App Management

  • Application release management
  • Monitoring and managing application health & dependent services and infrastructure
  • Monitoring and managing application database
  • Monitoring and managing OS & application security patches
  • Analysis and troubleshooting of application issues
  • Process automation to increase application efficiency & performance improvement
  • File integrity monitoring & management
  • SSL certificate management