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Remote Monitoring

Network

24X7 Proactive Network Monitoring

Security

OS Update & Security Patch Management

Server

Server Critical Event Monitoring

VOIP

24X7 Proactive Monitoring of Cisco UCM, VOIP…

Reporting

Detailed Reporting & Analysis

Network And Security

24X7 proactive monitoring of network & security infrastructure
Components: routers, switches, wireless, firewall, IDS, IPS
Internet, P2P, MPLS wan monitoring
Network performance monitoring & reporting
Network capacity monitoring (hardware, WAN links)
Net flow traffic analysis
Syslog & security events monitoring
Vendor and Services Provider incident coordination
L1 configuration, DR & BCP support
OS update & security patch management

Server

24X7 proactive monitoring of server infrastructure (on premises & cloud)
Servers: Microsoft Windows, Unix, Virtual Servers (UCS, VMware etc.)
CPU & memory monitoring
Critical services monitoring
Server capacity monitoring & patch management
Server critical event monitoring

VOIP/IP Telephony

24X7 proactive monitoring of Cisco UCM, VOIP & legacy telephony infrastructure
Components: Cisco UCM, legacy PBX (supporting SNMP), open source VOIP, routers, E1, T1 & SIP trunks
E1, T1, SIP trunks monitoring
Vendor and Services Provider incident coordination & support

Reporting & Analysis

Monitor up-time for data center infrastructure & critical services (Data Link, Internet, Network, Server etc.)
Service Level Agreement monitoring for third party services
Internet Link, data links (WAN), communication links (T1,E1, SIP etc.)
Incident reporting for services provided by third party suppliers
Dashboard for management review:
- Overall infrastructure up-time report
- Incident analysis with problem tickets
- Proactive monitoring of critical issues & resolution time