Remote Monitoring


24X7 Proactive Network Monitoring

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OS Update & Security Patch Management

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Server Critical Event Monitoring

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24X7 Proactive Monitoring of Cisco UCM, VOIP…

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Detailed Reporting & Analysis

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Network And Security

  • 24X7 proactive monitoring of network & security infrastructure
  • Components: routers, switches, wireless, firewall, IDS, IPS
  • Internet, P2P, MPLS wan monitoring
  • Network performance monitoring & reporting
  • Network capacity monitoring (hardware, WAN links)
  • Net flow traffic analysis
  • Syslog & security events monitoring
  • Vendor and Services Provider incident coordination
  • L1 configuration, DR & BCP support
  • OS update & security patch management


  • 24X7 proactive monitoring of server infrastructure (on premises & cloud)
  • Servers: Microsoft Windows, Unix, Virtual Servers (UCS, VMware etc.)
  • CPU & memory monitoring
  • Critical services monitoring
  • Server capacity monitoring & patch management
  • Server critical event monitoring

VOIP/IP Telephony

  • 24X7 proactive monitoring of Cisco UCM, VOIP & legacy telephony infrastructure
  • Components: Cisco UCM, legacy PBX (supporting SNMP), open source VOIP, routers, E1, T1 & SIP trunks
  • E1, T1, SIP trunks monitoring
  • Vendor and Services Provider incident coordination & support

Reporting & Analysis

  • Monitor up-time for data center infrastructure & critical services (Data Link, Internet, Network, Server etc.)
  • Service Level Agreement monitoring for third party services
  • Internet Link, data links (WAN), communication links (T1,E1, SIP etc.)
  • Incident reporting for services provided by third party suppliers
  • Dashboard for management review:
    • Overall infrastructure up-time report
    • Incident analysis with problem tickets
    • Proactive monitoring of critical issues & resolution time